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Associate, Client Services

CoreLogic - Adelaide, SA

Executive & Strategic Management
Source: uWorkin


Full Job Description
Job Summary

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

Job Description:
Are you passionate about the property industry with a great eye for detail? Have you had experience working in property valuation and/or compliance?
We are seeking a Client Services consultant to be responsible for ensuring accuracy in reviewing & auditing order check valuations for our Banking clients. The day to day tasks will include conducting random audits, reviews and other risk related functions in accordance to our clients requirements.

CoreLogic is Australia's leading supplier of property related data and analytics, and the most quoted property data source in the media. With a US parent, we have international scale, operating in New Zealand and expanding into other countries across Asia.

Role responsibilities:
  • Review valuations that are diverted to compliance for review
  • Conduct random audits, file reviews, order check valuations and other risk related functions according to individual client needs
  • Communicate with customers through email, fax, and web chat and phone where deemed necessary.
  • Take ownership of a customer’s issue and resolve it using other departments.
  • Contribute to the team as well as whole of the business.
  • Keep records of customer interactions using CLICK
  • Handle and resolve customer complaints.
  • Communicate and coordinate with internal departments
  • Direct requests and unresolved issues to the designated resources.
  • Obtain and evaluate all relevant information to handle enquiries and complaints.
  • Take inbound customer support issues in a friendly and professional manner.
  • In the event of urgency and/or increased customer demand periodically take inbound customer support issues in a friendly and professional manner
Job Qualification:
Property valuation course (graduate or under graduate)
Understanding of Valex (desirable)
Knowledge of Residential Mortgage industry (desirable)

CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

Privacy Policy - http://www.corelogic.com/privacy.aspx

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Adelaide, SA

Executive & Strategic Management


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